At 123hpstore.com, we want you to shop with confidence. If you’re not happy with your purchase, we’re here to help.
1. Return Eligibility
Items must be returned within 7 days of delivery.
Products must be unused, in original packaging, and in the same condition as when received.
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Items that are damaged due to misuse or mishandling
Products marked as non-returnable or final sale on the product page
Opened or used accessories (unless defective)
3. How to Request a Return
To start a return, please contact our support team at [your email] or visit our Contact Us page. Our team will guide you through the process.
4. Refund Process
Once we receive and inspect your return, we’ll notify you.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable.
5. Damaged or Wrong Item
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund.
6. Shipping Costs for Returns
If the return is due to our error (wrong or damaged item), we’ll cover the return shipping cost.
If it’s a regular return (change of mind, etc.), the return shipping cost is your responsibility.
Need Help?
We’re here to make your shopping experience smooth. For any questions, reach out to us at Contact us.
